Here’s a simple guide to what each status means and what you should do next:
- In the pipeline What it means: Your request is in our backlog and queued for the team. What we do: We prioritize based on the order you set. What you can do: Nothing needed.
- In progress What it means: A designer is actively working on your request. What we do: Design work and internal QA happen here. What you can do: Requests in this status can’t be altered while work is in progress.
- Update delivered What it means: We sent a new version or progress update to you. What we do: We'll wait for you to review the designs, and if that request is still a priority, we'll continue to work on it on the next shift. What you can do: Review and reply with feedback. If we don’t hear from you, we will continue on the next shift until it's completed.
- Pending feedback What it means: We are waiting for your input on the latest update. What we do: The request pauses until you reply. What you can do: Send the needed details or approve the work so we can continue.
- Need more info What it means: We need additional details from you to move forward. What we do: Work is paused until we get the info. The update will show which info is missing. What you can do: Reply to the update with the missing details requested.
- Completed What it means: The design passed QA and is marked complete. What we do: Final files are attached or available for download. What you can do: Download the files and close the request if everything looks good, or ask for revisions by sending a comment if needed.
- Closed What it means: The request was closed by you. You'll be prompted to share how your experience was with that request. What we do: Nothing to do on our end. What you can do: Open a new request or reopen it if needed.
- Draft What it means: The request was saved as a draft and we don’t see it yet. What you can do: Finish submitting the request when you’re ready so the team can start.
- On hold What it means: You put the request on hold. This can be done anytime except while work is actively in progress. What we do: We pause work on that request and free up the slot. What you can do: Tell us when to resume.
Quick tips for faster delivery
- Be specific in the first brief. Attach examples and exact text for a smoother flow.
- When we ask for more info, reply directly in the update so the designer can continue.
- If you need to reopen a ticket, simply leave a new comment in the comments section. The request will automatically reopen and be placed back in the pipeline.
