If you're on the Business or the Agency plan, you will always work with the same designer for as long as you're a client. The only exceptions are:
- Your designer decided to leave the company
- Your designer took a day off (sick/emergency/vacation)
- Your designer was promoted
Each designer works in a "Squad" with other designers with different skills: web designers, graphic designers, illustrators, brand designers, photo editors, and more.
Whenever you send in a request that your designer is not great at, they'll collaborate with someone on their squad who'll be the best for that task. This way you always get the best of all worlds. Your designer is still responsible to oversee the task and make sure it's aligned with your brand.
If you're on the Essentials plan, you won't have a dedicated designer and we'll assign your request to the designer that's free at the moment.
